Navy Reserve Leans on Change Agent Network to Update Administrative Processes 

18 March 2021

From Lt. Cmdr. Adam Demeter, Deputy Public Affairs Officer, Commander, Navy Reserve Forces Command 

A group of Navy Reserve officers, enlisted and civilian personnel have assembled to form the Reserve Change Agent Network (RCAN) as part of a transformation initiative designed to identify, design and implement modern processes shaping the systems Sailors interact with throughout every facet of their career.


NORFOLK — A group of Navy Reserve officers, enlisted and civilian personnel have assembled to form the Reserve Change Agent Network (RCAN) as part of a transformation initiative designed to identify, design and implement modern processes shaping the systems Sailors interact with throughout every facet of their career.

RCAN, a team of subject matter experts and product owners, regularly meet to discuss administrative processes that have grown outdated and cumbersome. In turn, the team designs and implements practical and modern solutions — for both active duty and the Reserve component.

“Nothing is off the table,” said Cmdr. Julie McGill, the MyNavy HR Transformation Deputy at Commander, Navy Reserve Forces Command. “The frustrating legacy systems that we’ve grown accustomed to in order to complete our everyday administrative tasks are being identified and upgraded into the Navy Pay and Personnel system (NP2), a single, integrated personnel and pay system providing everything you’ll need in one location using one login.”

NP2 uses an agile development methodology, regularly deploying new capabilities to Sailors and the Navy Human Resource (HR) workforce. The initial rollout of NP2 began in 2019 with the launch of MyPCS, providing active duty Sailors with CAC-free mobile access to Permanent Change of Station (PCS) checklists, orders, electronic travel vouchers and a travel reimbursement calculator.

While most Reserve Sailors do not PCS, they do routinely submit travel vouchers and follow order checklists. The RCAN tested a concept similar to MyPCS at two Navy Operational Support Centers (NOSC), where they monitored the execution of mobilization and Active Duty for Operational Support (ADOS) orders from start to finish and requested feedback.

Teams of RCANs are embedded in all six Reserve Component Commands (RCC) across the country, providing a direct link to the NOSCs and Sailors at the ground-level.

“We wanted to know what worked, and what didn’t,” said Lt. Cmdr. Crystal Graham, RCAN coordinator for Navy Region Northwest RCC Everett. “Engaging with a network of professionals who understand the complexity of Reserve programs, bringing new ideas to the table, and turning those ideas into innovative solutions is making an impact to the Reserve Sailor.”  
 
The result is Navy-specific applications designed for accessibility via smartphone, tablet or computer. NP2 will offer, among others, an updated Reserve mustering capability, access to all Reserve order types, mobilization readiness information, and access to travel, retirement and dependency data all in one place — a one-stop shop for multiple functions, eliminating the need to log onto separate systems.

“It’s long past due,” said Graham. “The Navy Reserve is designing and modernizing our force and it’s getting the attention of our active duty counterparts. We’re all on equal footing and the programs we’re developing as a team will have an immediate impact for both sides of the house.”

The Transformation team is looking for feedback and encourages Reserve Sailors to log in to NP2 today by going to https://prodhr.np2.navy.mil.

“We really need Sailors to log into NP2, start using the system and to let us know what they think,” said McGill. “If there are any suggestions or comments, they can provide that feedback to their regional RCAN through their chain of command.”

McGill says the backbone of NP2 are those Reserve Sailors and experts in their field who have been identifying what needs to be changed.

“We’re changing the way the Reserve does HR business, and we want everybody to play a part in it,” she said.

Initial operating capability (IOC) for NP2 is scheduled for January, 2022.

Acting Chief of Navy Reserve, Acting, Commander, Navy Reserve Force

Rear Admiral Richard S. Lofgren

Acting Chief of Navy Reserve, Acting, Commander, Navy Reserve Force

Rear Adm. Richard S. Lofgren serves as the Acting Chief of Navy Reserve and Acting Commander, Navy Reserve Force. In this role, he provides strategic leadership and oversight for Navy Reserve personnel and operations worldwide, supporting the readiness and integration of Reserve forces across the fleet. A Surface Warfare Officer, Rear Adm. Lofgren brings extensive operational and command experience across maritime expeditionary, coastal riverine, and surface warfare missions, including service in senior leadership roles supporting U.S. naval operations in multiple geographic combatant commands. His career reflects a sustained commitment to operational excellence, leadership development, and the effective employment of Navy Reserve forces in support of national security objectives.

 

 
Commander, Navy Reserve Forces Command, Deputy Commander, Navy Reserve Force

Rear Admiral Luke A. Frost

Commander, Navy Reserve Forces Command, Deputy Commander, Navy Reserve Force

Rear Adm. Luke Frost is a Surface Warfare Officer with extensive operational, command, and strategic leadership experience across the fleet. He has served in senior command roles at sea and ashore, including command of major surface combatants and amphibious forces operating throughout the Central Command and Indo-Pacific areas of responsibility. As a Flag Officer, Rear Adm. Frost served as Director, Reserve Warfare (OPNAV N0959) on the staff of the Chief of Naval Operations, where he provided oversight and strategic guidance for Reserve force integration and readiness. His career reflects a deep commitment to warfighting excellence, joint operations, and the effective employment of naval forces in support of U.S. national security objectives.

 

 
Commander, Naval Air Force Reserve/Deputy Commander, Naval Air Force U.S. Pacific Fleet/Vice Commander, Naval Air Forces

Rear Admiral John Saccomando

Commander, Naval Air Force Reserve/Deputy Commander, Naval Air Force U.S. Pacific Fleet/Vice Commander, Naval Air Forces

Rear Admiral John Saccomando is a Naval Aviator with extensive operational, command, and strategic leadership experience across both active and reserve components. He has served in multiple senior command and flag assignments supporting naval aviation, expeditionary operations, and installation readiness, including leadership roles within U.S. Fleet Forces and Naval Air Forces Atlantic. A combat-experienced aviator, Rear Adm. Saccomando brings deep expertise in joint operations, force integration, and operational readiness, reflecting a sustained commitment to advancing naval capabilities and supporting U.S. national security objectives worldwide.

 

 
Commander, Naval Information Force Reserve

Rear Admiral Gregory K. Emery

Commander, Naval Information Force Reserve

Rear Adm. Greg Emery is a Navy Reserve flag officer with extensive leadership experience across naval oceanography, intelligence, and information warfare. A graduate of the U.S. Naval Academy, he has served in a wide range of operational, command, and staff assignments supporting global naval and joint operations, including senior leadership roles within Naval Meteorology and Oceanography Command and the Office of the Chief of Naval Operations. Rear Adm. Emery brings deep expertise in intelligence integration, operational support, and information warfare, reflecting a sustained commitment to advancing decision advantage and mission readiness across the fleet.

 

 
Navy Reserve Force Master Chief

Force Master Chief Nicole C. Rios

Navy Reserve Force Master Chief

Force Master Chief Nicole C. Rios serves as the Senior Enlisted Advisor to the Chief of Navy Reserve, advising on the readiness, welfare, and professional development of approximately 59,000 Reserve Component Sailors supporting Navy, Marine Corps, and joint operations worldwide. A seasoned Command Master Chief, she brings extensive experience across aviation, expeditionary, and information warfare communities, with senior enlisted leadership assignments at the unit, regional, and force levels. Her career reflects a sustained commitment to Sailor advocacy, operational readiness, and the effective integration of Navy Reserve forces in support of national defense objectives.

 

 
Command Master Chief, Commander, Navy Reserve Forces Command

Master Chief Robert W. Lyons II

Command Master Chief, Commander, Navy Reserve Forces Command

Command Master Chief Lyons brings extensive operational and shore-based leadership experience across aviation, logistics, manpower, and readiness organizations within the Navy Reserve enterprise. Selected as a Command Master Chief in 2016, he has served in senior enlisted leadership roles at Navy Operational Support Center Pearl Harbor, Navy Personnel Command, Maritime Support Wing, Fleet Readiness Center Mid-West, and currently serves as the Command Master Chief for Commander, Navy Reserve Forces Command. An Aviation Warfare Specialist, he is recognized for sustained excellence in leadership and readiness, earning multiple personal, joint, and unit awards throughout his career.


 
Command Master Chief, Commander, Naval Air Force Reserve

Master Chief Van "Chris" Louvier

Command Master Chief, Commander, Naval Air Force Reserve

Command Master Chief Louvier enlisted in the U.S. Navy in 1997 and brings extensive aviation maintenance and readiness leadership experience across multiple Fleet Logistics, Strike Fighter, Helicopter, and Reserve aviation commands. Selected as a Command Master Chief in 2015, he has served in senior enlisted leadership roles at VR-56, Commander, Tactical Support Wing, Fleet Readiness Center Reserve Mid-West, and currently serves as the Command Master Chief for Commander, Naval Air Force Reserve. An Enlisted Aviation Warfare Specialist, he is a graduate of the Senior Enlisted Academy and multiple executive leadership programs and has earned numerous personal and unit awards for sustained excellence in leadership and mission readiness.


 

Master Chief Jerry E. Dotson

Command Master Chief, Commander, Naval Information Force Reserve

Master Chief Jerry E. Dotson was born in Garden Grove, California, and raised in Sacramento. He enlisted in the U.S. Navy on July 29, 2002, and completed recruit training and Electrician’s Mate “A” School in Great Lakes, Illinois. His career spans operational, reserve, aviation, and senior enlisted leadership assignments, and he currently serves as the Command Master Chief for Commander, Naval Information Force Reserve.

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